Frequently asked questions
Are your products genuine?+
Yes. Anker Tanzania is an authorised distributor and every product is imported directly from Anker Innovations with the full manufacturer warranty.
Which payment methods do you accept?+
M-Pesa, Tigo Pesa (Mixx by Yas), Airtel Money, HaloPesa and T-Pesa through Selcom. Within Dar es Salaam you can also pay on delivery.
How does mobile money payment work?+
After checkout you enter your mobile money number. A USSD prompt appears on that phone; enter your PIN and the order is confirmed instantly.
How long does delivery take?+
Same or next day within Dar es Salaam (or within 3 hours with express). 2 to 4 working days to other regions.
Do the chargers work with Tanzanian sockets?+
All wall chargers we sell are 100–240V and come with a UK-style (Type G) plug, which is the standard in Tanzania.
Can I register my warranty?+
Yes. Registering at /support/warranty with your serial number speeds up claims. Keep your order number as proof of purchase.
Do you have a physical store?+
Yes, on Samora Avenue in Dar es Salaam. You can also choose in-store pickup at checkout.
Do you sell to businesses?+
Yes. Contact us for bulk pricing on chargers, power banks and SOLIX power stations for offices, hotels and lodges.